9.15.2009

The King Of Consumer Rights

My friend Paul bought a Kindle from Amazon, and he dropped it one day, and it sort of broke but not entirely, and Amazon wanted $200 to replace it. Paul is generally speaking a very smart cookie, plus he went to law school, so he sent them a very strongly worded letter noting that Amazon falsely indicated the device's durability, and he would be willing to settle the matter for a payment of $400 ($200 to cover his replacement fee and $200 for incidental mucketymuck). He told Amazon they had 30 days to agree to his settlement offer, after which point he would file suit. Twenty days later, Amazon sent him a $400 check.

I am so impressed right now.

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